The Agenda

Time Description Speaker(s) Format
08:45

Registrations and welcome coffee

09:30

Why digital is the only future model?

E-commerce is the fastest growing retail market projected to hit $4.058 trillion in sales in 2020. Mobile commerce, or ecommerce, is a rapidly growing new avenue of e-commerce that’s mostly driven by the expanding market and influence of smartphones and millennial’ comfort with shopping online. In 2016, the ecommerce sector enjoyed a 39.1% increase in sales compared to the previous year.
There is a reason why e-commerce has demonstrated such explosive growth in the past couple of years. Indeed, with the internet becoming an essential requirement of everyday life, businesses are learning to take advantage of the numerous benefits of e-commerce.

Ivan Mazzoleni, Business Digital Transformation Lead, Microsoft Italia

Federico Ferrazza, Director of Wired

Ted Talk

10:15

How digital transformation meet travelers’ needs in corporate lodging?

On-line travel bookings is the new way in most markets. Business Travelers expect to be treated as leisure travelers and being proposed hotels that meet both their requirements and their corporate policy. They have no time to think about trip planning and only the use of technology will enable personalized and anticipated offers. The more we know about the travelers and his travel pattern, the more we will be able to meet his requirements and remove all the pain of planning.

Federico Ferrazza, Wired Director

Ivan Mazzoleni, Business Dital Transformation Lead, Microsoft Italia

Luca De Angelis, Managing Director, HRS Italy & Spain

Panel List

10:45

How to stay connected with your travelers before, during and after the trip

It's all about adoption! Without it, you will be not be able to achieve neither savings, nor duty of care objectives. The business trip is never an objective it is just a way to go somewhere for a business meeting, external or internal. Business Travelers just want to make it simple, smooth and have the most efficient and nice travel experience.
Most of the non compliant booking, purchasing are made during trips as travelers want a quick fix solution and do not pay attention at the travel policy while on trip.
You want them to follow the travel policy and use the chosen booking channels to ensure you have spend and activities visibility.
This session will demonstrate how customer care technologies will enable the continuous connection with your travelers to ensure both compliance and traveler satisfaction.

Elisa Arensi, Travel, Marketing and Comms Category Manager, Generali

Fabio Massimo Piersantini, Responsabile Servizi Travel e Supporto Eventi, Leonardo

Luca De Angelis, Managing Director, HRS

Pierluigi Pace, Strategic Business Consultant EMEA, Genesys - Customer Experience Management Solutions

Panel List

11:30

Coffee Break

12:00

How to connect your various service providers to simplify processes and services access?

It's all about API! Can you imagine a world where all your travel services suppliers will be connected between themselves to be able to offer a better travel experience to your employees while delivering you the data that you need to stay in control of your spend?
This dream will become a reality thanks to the API technology.
This session will cover the current status and future developments of interconnection between the various services providers.

Angelo Ghigliano, Managing Director Sales & Marketing, Sixt

Giorgio Angeli. Managing Director Talent & HR Lead ICEG, Accenture

Enrico Caradonna, Commercial Manager Italy, Emirates

Massimo Tripodi, Country Manager Italy, Sap Concur

Panel List

12:45

How to connect with internal stakeholders to optimize the lodging category?

Travel and meeting spend category is not the only responsibility of the travel/meeting buyer. Numerous stakeholders are involved in the category strategy  at various levels: from influencers to decision makers. These stakeholders are based in finance, procurement, HR, security, IT, business units and they have all different needs and objective. To be successful, your category strategy should not only take into account the culture and overall strategy of your company but also your various stakeholders requirements. In order to do so, you need to know how to interact with them and understand what they expect from you. This session will explore these main stakeholders needs. 

Alberto Valenza, Human Resources & Organization Director, Italo Treno – NTV

Marco Tierno, Chief Finance Officer, GH Italia

Giuseppe Viesti, Business Travel Coordinator & Mobility Manager, Ferragamo

Valeria Braidotti, Head of Procurement Mobility Services, Siemens

Nicola Buttaro, HR Business Integration Architecture Manager, Accenture

Panel List

13:30

Light Lunch

14:45

The Business Traveler / Consumer of the Future in a hyper-connected world

Vision of the future and how we are going to work and being connected

Domenico Fucigna, Expert of innovation e partner di TEA Trends Explorers Associated

Enlighten talk

15:15
 
How to connect payment solutions and M&G processes

Le soluzioni di pagamento sono spesso associate a viaggi d'affari tradizionali. Ma quali possono essere i vantaggi di avere le soluzioni di pagamento integrate anche nei meeting and group? La sessione attraverso casi reali mostrera' i benefici che le aziende possono avere.

Reconnect demand and supply continuously to achieve more savings

Qual è lo scopo di negoziare un hotel programme se poi i tuoi viaggiatori prenotano al di fuori della travel policy? Il mercato del lodging, iperframmentato e volatile, è praticamente impossibile da seguire se non sei uno specialista. Gli hotel aprono e chiudono ogni giorno e modificano le tariffe continuamente in base alla propria disponibilità. Sei all’interno di un buyer market ed hai numerose opportunità di negoziazione, diversificando la tua offerta che ti permette di venire incontro ai diversi profili di esigenze dei tuoi viaggiatori. É un processo in continuo divenire, dal momento che domanda ed offerta cambiano continuamente in un anno. 

La sessione tratterà un caso reale su come un’azienda ha raggiunto benefici scegliendo un approccio lodging continuativo.

Maurizio Del Torre, Indirect Purchase Director, Schneider Electric

Sara Dessole, Payment Consultant Italy & Spain, HRS

Mariaanna Peroncelli, Head of M&G, HRS Italy & Spain

Marco Pratolongo, Group Director of Sales, STARHOTELS

Loredana Merelli, Travel Manager, KPMG

Marco D'ilario - Vice President Sourcing Solutions, HRS

Gli hotel nell'industry di oggi

It' s all about succeeding in the bifold requirements of the corpoaration and it's business Traveler. What is needed to be a top choice for entering into the Hotel programm and how to satisfy the modern business traveller so he becomes the ambassador of your hotel within the companies hotel portfolio.

Mauro Zollet, Global IS Travel Managemente, AptarGroup

Nicola Accurso, Responsabile Sales & Marketing, Brand, Communication, Revenue e Distribution, Gruppo UNA

Andrea Piantanida, General Manager, Uptown Palace

Antonio Casale, Director of Hotel Solutions, HRS Italy

Robert Hornman, Senior Vice President Hotel Solutions EMEA

16:15

Closing remarks


— Please note the agenda is subject to change —

  • 08:45 — Registrations and welcome coffee

    Registrations and welcome coffee

  • 09:30 — Why digital is the only future model?E-commerce is the fastest growing retail market projected to hit $4.058 trillion in sales in 2020. Mobile commerce, or ecommerce, is a rapidly growing new avenue of e-commerce that’s mostly driven by the expanding market and influence of smartphones and millennial’ comfort with shopping online. In 2016, the ecommerce sector enjoyed a 39.1% increase in sales compared to the previous year. There is a reason why e-commerce has demonstrated such explosive growth in the past couple of years. Indeed, with the internet becoming an essential requirement of everyday life, businesses are learning to take advantage of the numerous benefits of e-commerce.

    Why digital is the only future model?

    E-commerce is the fastest growing retail market projected to hit $4.058 trillion in sales in 2020. Mobile commerce, or ecommerce, is a rapidly growing new avenue of e-commerce that’s mostly driven by the expanding market and influence of smartphones and millennial’ comfort with shopping online. In 2016, the ecommerce sector enjoyed a 39.1% increase in sales compared to the previous year.
    There is a reason why e-commerce has demonstrated such explosive growth in the past couple of years. Indeed, with the internet becoming an essential requirement of everyday life, businesses are learning to take advantage of the numerous benefits of e-commerce.

  • 10:15 — How digital transformation meet travelers’ needs in corporate lodging?On-line travel bookings is the new way in most markets. Business Travelers expect to be treated as leisure travelers and being proposed hotels that meet both their requirements and their corporate policy. They have no time to think about trip planning and only the use of technology will enable personalized and anticipated offers. The more we know about the travelers and his travel pattern, the more we will be able to meet his requirements and remove all the pain of planning.

    How digital transformation meet travelers’ needs in corporate lodging?

    On-line travel bookings is the new way in most markets. Business Travelers expect to be treated as leisure travelers and being proposed hotels that meet both their requirements and their corporate policy. They have no time to think about trip planning and only the use of technology will enable personalized and anticipated offers. The more we know about the travelers and his travel pattern, the more we will be able to meet his requirements and remove all the pain of planning.

  • 10:45 — How to stay connected with your travelers before, during and after the tripIt's all about adoption! Without it, you will be not be able to achieve neither savings, nor duty of care objectives. The business trip is never an objective it is just a way to go somewhere for a business meeting, external or internal. Business Travelers just want to make it simple, smooth and have the most efficient and nice travel experience. Most of the non compliant booking, purchasing are made during trips as travelers want a quick fix solution and do not pay attention at the travel policy while on trip.You want them to follow the travel policy and use the chosen booking channels to ensure you have spend and activities visibility.This session will demonstrate how customer care technologies will enable the continuous connection with your travelers to ensure both compliance and traveler satisfaction.

    How to stay connected with your travelers before, during and after the trip

    It's all about adoption! Without it, you will be not be able to achieve neither savings, nor duty of care objectives. The business trip is never an objective it is just a way to go somewhere for a business meeting, external or internal. Business Travelers just want to make it simple, smooth and have the most efficient and nice travel experience.
    Most of the non compliant booking, purchasing are made during trips as travelers want a quick fix solution and do not pay attention at the travel policy while on trip.
    You want them to follow the travel policy and use the chosen booking channels to ensure you have spend and activities visibility.
    This session will demonstrate how customer care technologies will enable the continuous connection with your travelers to ensure both compliance and traveler satisfaction.

  • 11:30 — Coffee Break

    Coffee Break

  • 12:00 — How to connect your various service providers to simplify processes and services access?It's all about API! Can you imagine a world where all your travel services suppliers will be connected between themselves to be able to offer a better travel experience to your employees while delivering you the data that you need to stay in control of your spend?This dream will become a reality thanks to the API technology.This session will cover the current status and future developments of interconnection between the various services providers.

    How to connect your various service providers to simplify processes and services access?

    It's all about API! Can you imagine a world where all your travel services suppliers will be connected between themselves to be able to offer a better travel experience to your employees while delivering you the data that you need to stay in control of your spend?
    This dream will become a reality thanks to the API technology.
    This session will cover the current status and future developments of interconnection between the various services providers.

  • 12:45 — How to connect with internal stakeholders to optimize the lodging category?Travel and meeting spend category is not the only responsibility of the travel/meeting buyer. Numerous stakeholders are involved in the category strategy  at various levels: from influencers to decision makers. These stakeholders are based in finance, procurement, HR, security, IT, business units and they have all different needs and objective. To be successful, your category strategy should not only take into account the culture and overall strategy of your company but also your various stakeholders requirements. In order to do so, you need to know how to interact with them and understand what they expect from you. This session will explore these main stakeholders needs. 

    How to connect with internal stakeholders to optimize the lodging category?

    Travel and meeting spend category is not the only responsibility of the travel/meeting buyer. Numerous stakeholders are involved in the category strategy  at various levels: from influencers to decision makers. These stakeholders are based in finance, procurement, HR, security, IT, business units and they have all different needs and objective. To be successful, your category strategy should not only take into account the culture and overall strategy of your company but also your various stakeholders requirements. In order to do so, you need to know how to interact with them and understand what they expect from you. This session will explore these main stakeholders needs. 

  • 13:30 — Light Lunch

    Light Lunch

  • 14:45 — The Business Traveler / Consumer of the Future in a hyper-connected worldVision of the future and how we are going to work and being connected

    The Business Traveler / Consumer of the Future in a hyper-connected world

    Vision of the future and how we are going to work and being connected

  • 15:15 —
  • 16:15 — Closing remarks

    Closing remarks


— Please note the agenda is subject to change —